Returns Policy

Our Guarantee
If you are not satisfied with a product that you have bought, please return it to us for a full refund to the address below. We regret, however, that we cannot refund return postage costs for non-faulty products.

Service-Plants makes every effort to ensure products arrive in perfect condition. However, in the unlikely event of a product arriving damaged, customers should contact Service-Plants within 3 days of receipt and return the package within 7 days, for a replacement to be sent.

If you have not received your order within 7 working days from the dispatch date, customers should contact us at Service-Plants Australia

Service-Plants Australia Pty Ltd
PO Box 494
Burwood
VIC 3125
AUSTRALIA

Refunds
If your purchase from Service-Plants is found to be faulty, damaged or unsatisfactory, please return it to us per the instructions above for a full refund. Refunds for valid claims will be made via the same method of payment as used to place your order.

Cancellation
You may cancel your order by informing us of this by e-mailing australia@service-plants.com any time up to seven days from receiving delivery. Goods are to be returned to us at your expense in an unused, unopened, condition without the seals or wrapping being removed or broken. We will refund your money within 14 days of receipt of the goods or within 30 days of your cancellation, whichever is the earlier.

Returned goods are to be accompanied by a note showing your name, the date of order and the invoice number, and should be forwarded to our address above.